Refund policy

You have 14 days full right of return and exchange on all purchases, counting from the day you received your order.

You have the right to use the purchased product during the period of the right of return to make sure that it meets your needs and desires. During the validity period of the right of return, you have the right to use the product only to check the performance of the product (same it could be done before purchasing the product in an offline store).

Taking advantage of the right to return, you are responsible for using the product to a degree greater than necessary to check the performance of the product, for using the product during the period of the right to return, not consistent with the principle of good faith, and also for reducing the value, quality and reliability of the product.

If you want to return your purchase for some reason or another, below you can find out how to do this:
1. Remember, the product should not be used.

2. To complete your return, we require a receipt or proof of purchase.

3. If you really wish to return your purchase to us, please send an email to hello@tritonsub.com with a completed Return form which can be downloaded here: RETURN FORM , and we can arrange how you’ll return the product.

4. Only regular priced items may be refunded, returned, or exchanged, unfortunately sale items cannot be refunded, returned or exchanged. Customized goods as custom made wetsuits with non-standard thicknesses, logos/artwork, non-standard colors and accent designs, are non-refundable. Custom-made fins are partially refundable depending on the degree of customization. Please ensure that product(s) are in original condition before you request for a refund.

5. Please return your product(s) in the original packaging.

6. After receiving the return, your refund will be processed using the original payment method. If you paid by bank transfer, the refund will be credited to your bank account. If you paid via PayPal, the refund will be credited to your PayPal account over the next 30 days.

You will find more info about this procedure:⠀ www.ptac.gov.lv

If you have used the right to return and this is not related to the inconsistency of the goods or services with the concluded contract, then your duty is to cover the costs associated with delivering the goods back to the seller.

Any import/duty/tax/fee/etc. costs incurred by OCEANIZED SIA on returns are the responsibility of the sender.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50EUR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pay attention, we only replace items if they are defective or damaged due to manufacturing error. To return your product, you should mail your product to:
«Oceanized» SIA Kr. Valdemara 63, Riga, LV-1010, Latvia