All products are covered by a 1 year manufacturer's warranty.
We offer guarantee service by collecting the affected product/s on our cost - if a defect is by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are on the expense of us.
We reserve the right to refuse the exchange of an item in case the returned item doesn’t arrive in the conditions indicated in our returns policy.
You will be informed directly by us if the guarantee has been accepted and if so, if the product/s will repair or replace the item.
In order to process your warranty, we kindly ask you to write us an email to firstname.lastname@example.org, where indicate below information:
1. Invoice number and the damaged/defective product/s
2. Item doesn´t work or is defective as return reason.
To process your warranty we kindly ask you to provide us with a brief description about the defect as well as at least one picture where the damage/defect can be shown. Pictures can be attached directly to the email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product(s). We will also notify you of the approval or rejection of your refund.
We are unable to accept reclamations for the following defects:
- Damaged due to incorrect or intense usage.
- Increased perspiration.
- Inappropriate usage (i.e., wetsuit with an open cell inside is very easily damaged by careless use. Such a wetsuit should be worn with a lot of lubricant and on the naked body only to avoid tearing of the neoprene. Please do not attempt to put on and take off the wetsuit of this type on dry).
- Colour transfer (i.e. jeans colouring socks blue).
- Damaged due to external factors, such as friction, sharp objects or chemicals.
- Damaged or deformed due to excessive exposure to the sun, use in extremely low or extremely high temperatures.
- Product that cause physical discomfort i.e. blisters.
The warranty will void if the product has been modified without TRITON's authorization.
IMPORTANT! To use the guarantee, you must provide proof of purchase (sales receipt, bank slip etc.).